dear customer,
We hope this page offers any assistance and answers any questions you may have.
At Brass on White your happiness is our top priority, so if you still have any concerns about your order after looking through this page, please send an email to customersupport@brassonwhite.co.uk and we will try to resolve the issue for you as soon as we can.
Please allow up to 72 hours for our team to respond.
Customer support
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frequently asked
questions
Do you print the prints?
Unfortunately, we do not yet sell physical prints. However we are working on providing this service in the future
Can I get a refund?
We do not offer refunds on the digital prints. However, we may offer refunds if any of the products you receive from us are faulty or damaged. Simply email us the reason of the refund request and proof of purchase and our team will get back to you.
When will I receive my order?
Please allow up to 72 hours for your order to be processed. However, our team aims to fulfil orders as soon as they're received.
How do I get my print?
You will receive a vector file of the print you have purchased through your email.
shipping & deliveries
Please allow up to 48 hours for your order to be fulfilled, after it has been processed your order will have the following shipping time:
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UK Express (Royal mail tracked 24)
1 -2 working days
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UK Standard (Royal mail tracked 48)
2 - 3 working days
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We aim to fulfil orders as soon as we receive them so you can receive your order as soon as possible but if you haven't received your order within this period get in touch with us.
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